Business Services:
ECM is used in many back-office applications to streamline document-intensive routines like invoice processing, procurement processing, payment capture, expense reporting and purchase card (p-card) processing as well as other tasks in accounting, legal, compliance and others. With ECM document management, document imaging and workflow, organizations can capture, process and collaborate on important documents and content and protect data integrity throughout its lifecycle.
Most Recent:
Document output management can turn customer contact from bland to grand
Keeping in contact with customers is crucial for any organization but in some industries it requires more than an email or the occasional form letter. Consider the logistics of printing for delivery a quarter million pages of documents a month, or having to quickly alter and disperse 600,000 individualized policies because of a regulatory change. A combination of enterprise content management and document output management technologies makes this possible.
by Phil White
January 30, 2012 | Read Full Story
Embracing electronic signatures - myths, benefits and tips
The legal foundation for using electronic signatures was laid more than a decade ago. Organizations who use electronic signatures in their processes find it makes them more efficient and provides better service to clients.
by Deanna Ferrante
January 27, 2012 | Read Full Story
Growing in popularity, BYOD brings its own headaches
IDC says mobile computing is in its ascendancy. But a smartphone full of sensitive data left in a taxi is a haunting thought, so some organizations are laying down some rules of the road.
by Eric Palmer
January 16, 2012 | Read Full Story
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Innovative utility uses ECM to filter paper waste out of processes
The executive director of Oceans County Utilities Authority had just about given up on electronic document management because its first system was clunky and required expensive consulting fees to make alterations. But a replacement enterprise content management system has been so slick it has made the utility more efficient, energized users, and restored his faith. by Phil White
November 23, 2011 | Read Full Story
A records and information management guide to social media
The nature of the federal government means it has had to get ahead of how to manage information created through social media. Some of its research and documentation provides a good start for organizations needing to define records, create policies and consider how to manage risk. Here are nine sources to help you get your social media management plans in order. by Chris Hohman
August 18, 2011 | Read Full Story
SharePoint is for collaboration, ECM is for everything else
Is Microsoft SharePoint a true ECM solution? SharePoint is a powerful tool for collaboration and project management but lacks the structure and controls for sophisticated content management. Organizations that need to do high-volume work quickly, need a full feature ECM system that can easily integrate with SharePoint. by Margaret Horan
August 04, 2011 | Read Full Story
Categories: Document Management, ECM, Retention, Workflow, Arts & Media, Business Services, Child Care Services, Construction, Energy & Water Utilities, Entertainment, Federal, Financial Services, Healthcare, Insurance, Manufacturing & Distribution, Real Estate Services, Retail, State & Local, Technology
Companies find that calculating ROI on ECM not that difficult
Making a case for a new technology investment or expansion is more difficult in the current economy but a strong return on investment can help. Some organizations that have been through it explain how they figured ROI for an ECM purchase and easily convinced their management with the results. by Eric Palmer
July 29, 2011 | Read Full Story
ECM can ease the pain of AP processing
Using enterprise content management, publisher Lebhar-Friedman can receive invoices from anywhere in the world, quickly and securely send them to reviewers around the country and track them along the way. Using e-forms, staff knows immediately of any issues that might slow the process. by David Johnson
June 10, 2011 | Read Full Story
Categories: ERP Applications, Workflow, Accounts Payable & Finance, Business Services
DIY ECM expansion
It is not for everyone, but a do-it-yourself enterprise expansion of software can mean a greater return on investment. Those who have done it, say you must select the right product in the first place if you are to succeed. by Jennifer Overstreet
May 18, 2011 | Read Full Story
Categories: Return on Investment, ECM, Business Services, Healthcare, Higher Education, State & Local
With cemeteries, an eternity of record keeping
Mount Pleasant Group of Cemeteries was using manual processes to search paper records dating back more than 180 years, some of them handwritten. It needed a way to more efficiently manage the information, keep the records secure and reduce the chance of human error. ECM provided that solution. by Eric Palmer
March 15, 2011 | Read Full Story
Categories: Return on Investment, Records Management, Business Services
How long do I really need to retain payroll records?
The Lilly Ledbetter Fair Pay Act of 2009 has interjected some uncertainty into records management. It needn't. Investigation shows that the rules of retention we are accustomed to still apply. by Kevin Joerling
March 07, 2011 | Read Full Story
Categories: Records Management, Compliance, Business Services
Intelligence report calls for organizations to protect data in face of corporate espionage
Your competitors want your secrets to success. Some countries are willing to jump-start their industries with stolen information and every once in a while an employee is prepared to leak confidential information. Companies and governments can be shocked or they can be protected. by Kevin Albrecht
February 22, 2011 | Read Full Story
Information Governance: Who is watching over your information?
For organizations, and records managers, it is no longer enough to think just about business records. With the explosion in information, and litigation, they need to think in terms of information governance. by Chris Hohman
January 24, 2011 | Read Full Story
Technology helps those who help themselves
Companies are investing in enterprise content management (ECM) to manage their records and information. But some have yet to put in place a thorough records and information plan. They need to. As one expert warns, automating a bad information environment will result in "a bad automated information environment." by Eric Palmer
November 10, 2010 | Read Full Story
Categories: Document Management, ECM, Records Management, Business Services
Three HR trends you cannot ignore
HR departments face more I-9 audits, hard choices in software and all the while must keep records secure but accessible. There are ways to cope. by Deanna Ferrante
October 27, 2010 | Read Full Story
Categories: ERP Applications, Human Resources, Business Services
Company with offices throughout the Netherlands solves dueling HR demands
An ECM system can provide a virtual safe deposit box for Capgemini Netherlands B.V. employee HR information. Records and benefit information is secured in a central location but available 24/7 by 6,400 employees in seven offices throughout the country. by Phil White
October 26, 2010 | Read Full Story
Categories: Document Management, ECM, Human Resources, Business Services
Will technology make records managers obsolete?
While technology can help organizations harness and manage the profusion of information they are generating, it is trained records management professionals who can make sure they are using that technology to its full potential. by Chris Hohman
September 10, 2010 | Read Full Story
Yes, you can trash those paper records
There are two often asked questions when it comes to digital images and the legal system. by Eric Palmer
September 01, 2010 | Read Full Story
Categories: Management, Datacapture, Digital Asset Management, Document Imaging, ECM, Retention, Business Services, Federal, Insurance, State & Local
Seven steps to creating an auditing compliance plan
Compliance audits can be complex and often daunting. With a plan in place and the technology to manage documents efficiently, they don't have to be overwhelming. Here are some best practices that can make audits manageable. by Stephanie Eaton
August 04, 2010 | Read Full Story
Facing compliance audits with confidence
Governance, risk and compliance (GRC) spending is expected to hit $29.8 billion this year, a big part of which goes for compliance audits. Having a well conceived compliance plan and the right technology, employees can quickly meet auditors' requests and be confident all appropriate documents can be easily provided. by Stephanie Eaton
August 04, 2010 | Read Full Story
Keeping deep knowledge from being lost
With the rapid retirement of baby boomers, American business is dealing with an unprecedented knowledge drain. Some companies are using the exodus as motivation to incorporate their expertise into computer processes and make it available throughout their organizations. by Sascha Ohler
April 12, 2010 | Read Full Story
Categories: Management, ECM, Records Management, Retention, Workflow, Business Services, Federal, Financial Services
New CMIS standard helps companies tie together ECM systems
A new technology standard is expected to help companies more easily tie together their enterprise content management systems, whether legacy, current or future. by Brett Chalmers
February 12, 2010 | Read Full Story
Categories: Management, IT Architecture, Business Services, Federal, Financial Services, Higher Education, Technology
This software can even keep a file room floor from caving in
Enterprise content management software can save organizations money, make them more efficient and enhance their business processes. It also can keep the floors from caving in. by Jennifer Overstreet
January 15, 2010 | Read Full Story
Categories: Return on Investment, Document Management, Records Management, Human Resources, Arts & Media, Business Services, Child Care Services, Construction, Energy & Water Utilities, Entertainment, Federal, Financial Services, Healthcare, Higher Education, Insurance, K-12 School Districts, Manufacturing & Distribution, Real Estate Services, Retail, State & Local, Technology
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