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Sherlyn Manson

Digital engagement and the frat boy

Process management

Visiting the campus of my alma mater, where my son is now a student, brings back fond memories. Much is the same on this beautiful campus—it will always feel like home. But while the brick and mortar are familiar, technology has vastly improved the student experience in the last 30 years. 

My course selections were mailed to some unknown entity that, semester after semester, mistook me for a morning person. My son gets online and sees every course available, updating as needed during the enrollment period, deftly creating a schedule with no classes on Friday so he can thoroughly enjoy his Thursday nights.

This same transformation has occurred in the enterprise. Addressing a group of 1,500 Lexmark Enterprise Software partners and customers at Inspire 2016, Geoffrey Moore, author of the best-selling book Crossing the Chasm, discussed the Age of Digital Innovation—and the steps we must ascend on the “stairway to heaven” toward the peak of value to be gained from digital interaction.

It began in the 1980s, when personal computing, email, spreadsheets and other tools reengineered office work. The following decade saw the reengineering of value chains, as companies invested in client-server ERP systems and gained access to the internet. By the time we reached the “year 2000” scare, we had pretty well mastered what most of us think of as enterprise IT.

Then, as the 21st century dawned, we gained the tools needed to reengineer human experience. Thus began the Age of Information, when vast amounts of content became available online.

Today we are firmly in what Moore calls the Age of the Customer, in which digital engagement has become table stakes in winning and retaining customers. This presents a new challenge—how to connect the Systems of Record we spent billions of dollars on, to new Systems of Engagement that enable digital interactions with customers.

Bringing together these heritage Systems of Record with newer Systems of Engagement allows us to combine the operational excellence afforded by the former, with the customer intimacy provided by the latter.

The goal, according to Moore, is to automate as much as possible, while engaging as deeply as possible.

Today’s customers are sophisticated, connected and empowered. They expect intuitive and fast engagement on their terms — any device, anywhere, and at any time. Crucial business processes like opening a new account, filing a claim, admitting a patient, registering for benefits and yes, enrolling a student, should be fast, accurate and frictionless.

Executing them seamlessly gives your organization a lasting competitive advantage. And gives a frat boy a day to sleep in.

Sarah Bajek

Live from SAPPHIRE NOW + ASUG 2016

Accounting and finance

This week, Lexmark is in Orlando for SAP SAPPHIRE NOW & ASUG Annual Conference, excited to feature end-to-end Financial Process Automation for SAP solutions. Now that ReadSoft, Kofax and Perceptive Software are combined to form Lexmark Enterprise Software, SAP customers have one partner for simplified financial processing. 

We’ll be updating the blog for the whole conference so check back often to see what’s going on. If you’re in Orlando, stop by and see us at booth #670

Thursday, 3:00 pm

With so much talk of “Digital Transformation” these days, it seems that everyone has their own definition. It was interesting to sit through a SAPPHIRE NOW presentation this afternoon (“Explore the Digital Transformation and Its Impact on Financial Services”) and hear the three panel members each describe what the digital transformation means to their organization.

For some, the internet, mobile devices, social media and more have transformed customers from being seen as numbers in their system into individuals who have more options than ever of places to take their business. For others, digital transformation enables large companies to exist like never before by connecting people and systems around the world and speeding processes through automation. Or, perhaps technology advances are simply making life more convenient for both internal customers and external customers who can now do business anywhere at any time. 

Whatever definition or benefit you agree with, digital transformation seems to be at the top of most corporate strategies because it allows your business to move quickly and be where your customers need you, when they need you. See how Lexmark Enterprise Software can help power your digital transformation and leverage your existing technology investments for end-to-end financial processing

Thursday, 12:15 pm

It's been a great week at SAPPHIRE NOW, and it isn't over yet! We continue to have amazing discussions around financial processing within SAP and demonstrations of innovative intelligent capture technology at Booth 670. There's still time to stop by and see us!

Thursday, 10:45 am

Who benefits from sales order automation? The answer might surprise you:

Thursday, 10:00 am

Why are we so focused on end-to-end Financial Process Automation at SAPPHIRE NOW?

That’s easy! Automation delivers huge value beyond just invoice processing. From purchase-to-pay to order-to-cash, and record-to-report - automation platforms create opportunities to streamline more than just one component of the business chain. Because ERPs are not equipped to handle the complex activities that happen today, document process automation can fill the gaps and help you get more form your ERP investment.

Lexmark partnered with The Hackett Group in a recent webinar that discussed the many ways automation is helping organizations overcome challenges in the financial supply chain. After you watch the webinar, stop by booth 670 to see our Financial Process Automation solutions for SAP in action. 

Wednesday, 4:30 pm

Think you've optimized all of your financial processes? Think again! Sheila explains why you should never stop automating. 

Wednesday, 2:15 pm

With so many invoicing methods from so many vendors, determining the best and most cost-effective method can be difficult. Today, Wes Keller, Product Marketing Manager from Lexmark spent some time reviewing a variety of invoice methods helping session attendees calculate the right mix to drive the lowest total cost of ownership. 

Using Lexmark’s invoicing strategies by commodity as an example, Wes explained the importance of an invoicing strategy that makes sense for both your organization and your suppliers. As it turns out, it’s not one size fits all but the right mix is key to minimizing cost over the invoice life cycle. 

What mix of invoicing is right for you? 

Wednesday, 12:00 pm

What’s your AP Automation plan? 

Allianz Asset Management used AP automation to dramatically reduce invoice approval times, increase staff productivity and gain visibility into their processes. Today at SAPPHIRE NOW, Linda Johnson shared how they went from a completely manual AP process to automated and streamlined processing integrated with SAP. With a decision matrix of 12 priorities, including PO behavior in SAP, user-friendly GUI and more, Allianz found ReadSoft AP automation solution from Lexmark Enterprise Software to be the best fit. After implementation, Allianz found that end users were much happier. Allianz has big plans for the future, including mobile approvals, implementing AP automation in more offices and a vendor discount campaign.

Wednesday, 11:00 am

Extend automation beyond invoice processing

The same advanced Intelligent Capture technology that automates data extraction from invoices and sends it to Process Director and SAP can be used to streamline processes that depend on orders, remittances, bills of lading and other transaction documents. 

It's no wonder Process Director and Perceptive Intelligent Capture are Better Together. If you're at SAPPHIRE NOW, come by for a demonstration! 

Wednesday, 10:00 am

What's happening at the Lexmark Enterprise Software booth? Margaux fills us in:

Tuesday, 4:00 pm

What would you like to see? Demos happening now in the Lexmark Enterprise Software booth!

Check out Process Director - get the most productivity and value from your SAP investment while increasing process transparency and reducing errors by automating process chains like purchase-to-pay and order-to-cash.

Tuesday, 12:00 pm

Winning with SAP-certified AP automation workflow and supplier portal

OSRAM SYLVANIA, a leader in lighting solutions and services, processes 250,000 invoices annually with e-invoices accounting for 50,000 of that total. When it came time to upgrade its automated invoice processing application, a supplier portal was a “must have.” After a seamless transition to ReadSoft AP automation workflow application and cloud-based supplier invoice portal, OSRAM SYLVANIA has improved relations with suppliers and freed AP staff to spend more time on high-value responsibilities. Read their story, then visit us at booth 670 at SAP SAPPHIRE NOW to learn how you can streamline e-invoice processing, too. 

Tuesday, 10:30 am

We're exploring end-to-end Financial Process Automation at booth 670. Stop by to learn how ReadSoft, Kofax and Perceptive Software have come together as Lexmark Enterprise Software- one partner for simplified financial processing within your SAP solutions. We'll be doing demonstrations all day.

Plus, we're giving away Bose Headphones!

Tuesday, 9:00 am

SAP CEO Bill McDermott kicked off SAPPHIRENOW 2016 this morning energizing the crowd with the promise of The Ultimate SAPPHIRE 2016! With a focus on “keeping it real” with attendees, he discussed what an honor it is to serve SAP customers who run 39 trillion in global commerce through their systems. After all 76% of the world’s transactions run through SAP.

Bill reminded us that in today’s economy, the end customer determines whether we win or lose. “Everything has to start with an empathy for the end-user and what they get from your company,” he said. Design, thinking and innovation are the way forward. 

Robert Zoch

Beyond invoices

Accounting and finance

In a recent webinar presentation, Amy Fong of the Hackett Group discussed the current drive to achieve agility in purchase-to-pay (P2P), defining “agility” as “the ability to match an organization’s internal rate of change to the rate of change observed in the external environment.”

When it comes to achieving agility in data-driven processes, it is the data itself that presents the greatest challenges. Incoming data is highly fragmented and often unstructured in nature; ERP systems alone can be unsuited to the task of making this data easily managed, manipulated and communicated. Process centralization offers one step towards taming this data, while optimizing capabilities for reconciling incoming data with internal resources (as with invoices and purchase orders) offers another.

By their very nature, automation platforms create opportunities to streamline and optimize through their ability to consolidate data into a single, standardized input flow at one end, and improved visibility and audit support at the other. According to Fong, P2P, which incorporates two critical back office functions—requisitions and payables—represents an ideal starting point for automation. Typically, a considerable amount of unstructured data is exchanged between buyer and seller, and taming that data simplifies the verification and approval process, invoice processing, resolution of discrepancies, and reporting after the fact.

Automation’s value as a driver of end-to-end efficiency, as opposed to being a mere tool for one small component of the business chain (e.g. invoice processing), holds true similarly when applied to order-to-cash (O2C) and record-to-report (R2R) procedures.

To learn more about the many ways automation supports end-to-end process optimization across multiple financial operations, view this presentation from Lexmark and the Hackett Group.

Ken Congdon

Reimagine traditional business models to fix healthcare


Everybody knows the U.S. healthcare system is broken, but healthcare futurist Joe Flower illustrated just how dire the situation is during his industry keynote at Lexmark’s annual user conference, Inspire 2016. Flower laid the groundwork by citing the well-known, yet disturbing, statistic that healthcare spending accounts for more than 17 percent of the U.S. gross domestic product (GDP). He then built upon this foundation by showing how healthcare is twice as expensive in the U.S. as it is in other countries, and that there is no evidence of superior care to justify this cost disparity.

“American patients don’t get what they pay for when it comes to healthcare,” says Flower. “The system is currently killing and bankrupting its customers. That’s not a good business model.”

According to Flower, as much as 1/3 of healthcare costs today (approximately $1 trillion annually) can be attributed to waste (e.g. lost or misplaced information, unnecessary duplicate testing, labor-intensive manual processes, etc.) This waste is largely a product of the traditional fee-for-service model upon which the U.S. healthcare system is built. In short, healthcare providers are financially motivated to deliver more services, regardless of whether they are absolutely necessary. Not exactly a model for efficiency.

Software vendors have also played a part in creating healthcare technology infrastructures that perpetuate wasteful practices. Rather than delivering solutions based on, agreed upon and enforced universal standards, the vendor community has built systems dominated by proprietary coding languages. This methodology breeds disparate information silos, making critical health data extremely difficult to share within a single healthcare setting, let alone throughout a health system or with external providers in the care continuum.

The lack of interoperability inherent in health IT systems not only contributes to wasteful business operations, it has a detrimental impact on clinical processes and patient care. According to a survey referenced during Flower’s keynote, 95 percent of physicians claim they don’t have access to all the patient information necessary for the best possible diagnosis and treatment plan.

According to Flower, the key to delivering higher-quality, more cost-effective healthcare is dropping the fee-for-service business model. “Historically, the measure of success in the U.S. healthcare system has been based on revenue per coded item,” he says. “This equation delivers value to the health provider, not the patient. We need to develop a new measure of success. One that focuses on the health outcomes that matter most to patients.”

Flower already sees evidence of the transformative power of an outcomes-based healthcare system. For example, over the last few years U.S. healthcare costs have stopped rising. They have flattened out. He believes key changes to the structure of the U.S. healthcare system are impacting cost.

“With ACA and consumer-driven healthcare, we’re beginning to see an increase in bundled pricing, accountable care organizations (ACOs), direct payments, retail healthcare, and medical tourism,” says Flower. “All of these developments have one thing in common — they represent a move away from the traditional fee-for-service economics that have historically dominated the U.S. healthcare system.”

Flower sees more reason for optimism going forward. For example, he envisions a future where wearable devices, medical implants, intelligent drugs and other smart technologies help provide health IT systems with real-time data that can aid in clinical decision making. He envisions a day where genomic engineering and individual patient information paves the way for personalized treatment and medicine. However, it will be impossible for the human mind to effectively analyze and dissect much of this information. To truly unlock the power of this data, the healthcare industry needs to reimagine the role of the physician as the ultimate clinical decision maker supported by powerful information systems and artificial intelligence. The first step to realizing this new healthcare world is dropping the old fee-for-service model and creating health data systems that integrate agnostically.             

Jenni Valentino

Live from Inspire 2016


Welcome to Inspire 2016, the tenth iteration of this Lexmark Enterprise Software landmark event. Join us April 3-6 in Orlando for a bigger, richer experience than ever before: more than 140 educational sessions covering new product functionality, customer success stories, best practices, insight from industry experts, solutions for industry-specific business processes, and much more. We’re bringing you the same core content you’ve loved for a decade, now expanded and enriched.

The future of Lexmark Enterprise Software is bright – let us prove it to you this week! Follow along with our live blog for behind-the-scenes content, photos and videos, and connect with the conference on social media using #Inspire16FL.


Wednesday, 9:30 am

Ewaldo Del Valle, CEO of TR Process, talks about why he thinks Inspire is "the most important event" of the year for his company and his customer, Caruana Financeira. 

Wednesday, 8:00 am

What a party! Inspire 2016 attendees were treated to a fantastic night with a band that kept the dance floor packed. We have to say ... Lexmark Enterprise Software customers and partners have some moves

Tuesday, 11:30 pm

Congratulations to tonight’s award winners! The following customers and partners were selected for innovative and successful implementations of Lexmark software and solutions:

  • Healthcare Best Practice Leader: Vidant Health
  • Banking and Insurance Best Practice Leader: Aviva
  • Higher Education Best Practice Leader: Loyola University Maryland
  • Government Best Practice Leader: Montana Highway Patrol
  • Financial Process Automation Solution of the Year: Pet Partners
  • Advanced Capture Solution of the Year: Department of Human Services in Australia
  • Onboarding Solution of the Year: Caruana Financeira
  • Mobile Innovation Solution of the Year: Ooredoo Algeria
  • Analytics & Process Intelligence Solution of the Year: Lagardère Travel Retail
  • Information Integration Solution of the Year: Delta Dental of Colorado
  • First Mile Solution of the Year: Colorado Housing and Finance Authority
  • Most Innovative Use of Lexmark Software of the Year: HealthPartner
  • TotalAgility Solution of the Year: Lithe IT
  • Most Innovative Partner Solution: iBridge Group
  • Industry Excellence Award: EDM Group
  • OEM Software Provider of the Year: Microsoft
  • Distribution Partner of the Year: NewWave
  • New Partner of the Year: Avaap
  • Regional Partner of the Year – AMS : Genus Technologies
  • Regional Partner of the Year – EMEA : EOH
  • Regional Partner of the Year – APAC: Nikoyo (HK) Limited
  • Global Partner of the Year: Cerner

Monday, 5:45 pm

Are you joining us for the 2016 Customer and Partner Appreciation & Awards Celebration? Head back across the street to the Convention Center, where they're busy transforming the Tangerine Ballroom into a place to party, as you can see below. See you there at 7:00 ... we hear the band is awesome!

Monday, 5:00 pm

Check out this behind-the-scenes look at how our team of graphic artists capture our Inspire 2016 Inspirationalists: 

Monday, 4:15 pm

What inspires Wakendra Stenson, System Analyst at Trevecca Nazarene University? Let her tell you: 

3:30 pm

Recently, Lexmark Enterprise Software was cited as a Strong Performer for its Kofax TotalAgility platform for Dynamic Case Management (DCM) in The Forrester Wave™: Dynamic Case Management, Q1 2016.

And that's fantastic, right? Outside confirmation of the quality of a vendor’s offering is always helpful when you’re looking to implement new technology. But … what if you’re still a little bit confused about what exactly DCM is, and how its implementation can benefit your organization? Don’t worry – you aren’t alone. 

Check out our exclusive primer on DCM, with insight from Dermot McCauley, Vice President, Platform Product Marketing at Lexmark.

3:15 pm

Robin Carr, Director of Academic Records at the University of Arkansas, gives her advice to other schools thinking about implementing Intelligent Capture for Transcripts

2:30 pm

While Inspire attendees are glued to the presenters at the front of the room, a team of Inspire staff works tirelessly at the back of the room. Here's a glimpse at just a few of those friendly faces!

Tuesday, 2:00 pm

Watch as this ImageThink artist captures Joe Smith of Cedar Falls Utilities discussing how Cedar Falls staff takes advantage of automated workflows for approvals, document reviewing, barcoding and custom functions. 

Tuesday, 12:30 pm

“American patients don’t get what they pay for when it comes to healthcare,” says healthcare futurist Joe Flower. “The system is currently killing and bankrupting its customers. That’s not a good business model.” 

Find out what he considers the key to delivering higher-quality, more cost-effective healthcare in Reimagine traditional business models to fix healthcare.

Tuesday, 11:45 am

Jan McCully, Senior Vice President of Insurance Operations at Wells Fargo, discusses how the benefits her company gained when they implemented Kofax Total Agility go beyond the expected ROI:

Tuesday, 11:00 am

Here with us at Inspire? Sue Holub reminds you to stop by the Resource Room to get your questions answered, concerns addressed, or just to meet some of the friendly faces behind your Lexmark Enterprise Software solutions. Fair warning: expect it to look a bit more bustling than it did in this early-morning shot ... 

Tuesday, 9:45 am

"Our customers expect to do business with us anytime from any place," said Bill Green, Royal Bank of Canada, in this morning's keynote session.

Tuesday, 8:30 am

Sometimes, the simplest endorsements ring the most true. That's why we love quotes like this one from Etex Group AP Manager Irina Mocanu: "We liked Lexmark’s team because they had a professional approach and were always there for our questions." 

Monday, 6:00 pm

Chris Willis, Perceptive Content Administrator at Vidant Health, on the perils of making assumptions when it comes to your technology:

Monday, 4:45 pm

"To end the costly cycle of waste in healthcare, the industry needs to drop it's current fee-for-service business model. The measure of success can no longer be defined by revenue per coded item, but must focus on the health outcomes that matter most to patients. This transformation will require healthcare providers to demand interoperability from their technology solutions, so the information contained in these systems can truly support clinician decisions."

-- Joe Flower, Healthcare Futurist

Monday, 5:25 pm

Central Piedmont Community College's Susan Hunter is a huge fan of Lexmark Industry Networking Communities, better known as LINCs, and she thinks you should be, too. Here's why:

Monday, 4:40 pm

Want to understand the essence of an educational session? Check out these awesome graphic recordings - an hour's worth of content in one visual representation!

And here's Inspirationalist Daniel Latimore on incumbents, insurers, innovation and imperitive: 

Monday, 4:00 pm

We had a chance to chat with St. Joseph Health's Rosemary Egkan after she got some pressing questions answered in the Resource Room. Listen to how she was able to solve a problem on the spot: 

Monday, 3:30 pm

Ron Baldwin, CIO of the State of Montana, discusses the importance of considering, creating and managing government as an enterprise. 

Monday, 1:30 pm

“ECM is still relevant, it’s just a question of reeducating ourselves. It’s a different beast now, it can do a lot more than it used to.” – Dennis Chepurnov, Lexmark Enterprise Software Manager of Product Marketing, in response to being asked whether we should continue to use the term ECM after his presentation ECM Next: New Content Strategies for Greater Business Value.

For more insights from Dennis, check out his newest article on Data Loss Prevention.

Monday, 12:45 pm

Higher Education industry keynote speaker Bryan Alexander met with Inspire 16 attendees after his presentation. Alexander led a discussion on how technology and on-demand learning is where the industry is headed, providing convenience and meeting the needs of students. 

Monday, 12:00 pm

If educational sessions are the backbone of Inspire, you might say the breaks are the heart ...

 Monday, 11:00 am

Monday morning started bright and early with Lexmark Enterprise Software President Reynolds Bish, the executive team and renowned author Geoffrey Moore officially kicking off Inspire:

Monday, 9:30 am

Some of the details of Inspire ... 

Monday, 7:30 am

Countless hours of creativity, work, preparation, revision and collaboration have gone into this morning's keynote session. Here's a sneak peek into what's going on behind-the-scenes.

Sunday, 11:00 pm

Whether you've kicked off your shoes after tonight's Welcome Reception or plan to put on your dancing shoes and continue networking, you have to admit there's no better way to begin a conference than with delicious food, free-flowing drinks, a cool Florida breeze and 1,500+ relaxed colleagues. Cheers to Inspire '16!

Sunday, 6:30 pm

It's an absolutely perfect day in Orlando. The sun is shining, the breeze is blowing, and we're getting ready for Inspire 2016! The Hyatt Regency is ready to welcome Inspire attendees to tonight's Welcome Reception, as you can see below, and Inspire attendees are gearing up for three days jam-packed with educational sessions, solution demos and networking, kicking off with keynote speaker Geoffrey Moore tomorrow morning. Want a preview of Moore's philosophy toward innovation, disruption and more? Check out our exclusive interview

See you under the palm trees!

Dave Caldeira

Mobile Bill Pay: Taking the headache out of paying bills

Mobile technology

According to a 2015 survey of more than 500 German residents* regarding their mobile banking habits, 44 percent had downloaded a mobile banking app. Of those, within the past six months, 90 percent had checked an account balance, 55 percent had checked recent transactions, 51 percent had transferred money between accounts and 49 percent had located the closest ATM or bank branch – but only 26 percent had made a mobile bill payment.

While mobile banking has certainly become more prevalent, there is still tremendous opportunity for mobile bill pay growth in Germany.

One multi-service provider to the German financial services industry chose Kofax Mobile Bill Pay™ to capitalize on this opportunity and offer a bill pay solution to the many hundreds of banks using its banking software. The service provider represents a very significant portion of the German banking market and supports more than 100 million bank accounts.

The organization originally planned to initiate two separate projects – one to allow mobile bill pay for banking clients and the other to enable private health insurance clients to submit documents via mobile devices. When stakeholders realized Lexmark solutions could accomplish both, the two projects were merged.

What set Lexmark Enterprise Software and its Kofax Mobile Bill Pay solution apart from the other providers serving this growing market? Flexibility and technology. “The Lexmark mobile solution can be internally or externally hosted and is a scalable cross-document, cross-use-case technology,” said Merten Slominsky, Vice President of Software & Solutions – Germany. “The Kofax Mobile Capture™ Platform also won technical proof of concept evaluations against point solutions in both cases, meaning it is not only the most flexible, but also technically the best. We are providing this German organization with a best-of-breed bill pay and mobile document capture solution.”

Kofax Mobile Bill Pay empowers on-the-go customers to easily and effectively capture bills and add payees to the bank’s automatic bill pay system. Utilizing their smartphone or tablet device, the customer simply snaps a picture of their bill and data is extracted, corrected and perfected by Kofax technology, then information is automatically presented to the user for easy bill payment. Leveraging the proven and flexible Kofax Mobile Capture Platform, banks can automate and accelerate the process to seamlessly add mobile bill pay to their mobile banking apps—with the option to also deploy remote deposit, mortgage origination, customer onboarding and supporting document applications—all from a single, unified platform.

While this organization wasn’t the first to adopt a mobile bill pay solution in Germany, through the use of Kofax Mobile Bill Pay, it is capitalizing on the mobile first mindset of today’s consumers, giving them the ‘anytime, anywhere’ access they demand, simplifying their financial matters and providing a superior customer experience in the process.


Ken Congdon

HIT Interoperability: Look beyond the EHR


Healthcare isn’t delivered in silos. A patient’s wellness journey spans many locations and is influenced by a variety of caregivers. Unfortunately, patient data doesn’t travel nearly as fluidly from provider to provider as the patients themselves do. Healthcare data is trapped in silos — silos created by the proprietary nature of most health information technology. A lack of interoperability has long plagued the health IT industry, but if the 2016 HIMSS Annual Conference & Exhibition (HIMSS16) is any indication, healthcare providers and technology vendors may finally be serious about addressing the issue.

Interoperability was the focus of Health and Human Services (HHS) Secretary Sylvia Matthews Burwell’s opening keynote at HIMSS16 held at the Sands Expo & Convention Center in Las Vegas. During her presentation, Burwell announced a major commitment among key healthcare stakeholders to work collectively to ease health IT interoperability and EHR use. Thus far, vendors that provide 90 percent of the EHRs used by US hospitals (including Epic, Cerner, and McKesson) as well as the top five private health systems have agreed to take part in the initiative. This “interoperability pledge” is more than just posturing. It includes a three-part strategy focused on improving consumer access to health data, developing industry-wide and federally recognized interoperability standards, and the eliminating information blocking from the EHR equation. By collectively adhering to this common cause, different EHRs may finally speak the same language and make interoperability between platforms a reality.        

While focusing on EHR interoperability is definitely the ideal place to start, it by itself won’t remove all the barriers that hinder the seamless flow of health data throughout the care continuum. This point was made painfully clear in other HIMSS16 educational sessions. For example, in the session Patient Identity And Digital Record Matching: A New Approach, speakers Tess Coody and Roderick Bell discussed how the lack of effective patient identification processes can wreak havoc on the exchange of digital data. According to their presentation, 12 percent of digital health records are matched to the wrong patients, attributing to a frightening number of potentially avoidable adverse patient events annually. Coody even shared a personal story that illustrated the dangers of inaccurate data matching. She explained how her critically ill father was almost given the prescription medications listed in her brother’s electronic record — an event that would have had dire consequences for the elderly patient.

Finally, what about all the valuable clinical content that doesn’t inherently reside in an EHR? We will never be able to provide industry-wide interoperability until we are able to capture and consolidate all of this disparate content and include it as part of this initiative. Today, vast amounts of valuable clinical information — from paper-based patient charts to emails and medical images — aren’t included in or integrated with EHR systems. If health providers don’t focus on connecting this information to their EHRs and making their systems whole, then making these core clinical platforms interoperable offers limited value because, in the end, they will be sharing incomplete information. They will continue to provide a partial, instead of comprehensive, view of the patient. To achieve true interoperability, we need to unshackle clinical content from the confines of silos that exist throughout the enterprise and that requires much more than just getting EHRs from different vendors to communicate.              

Jeremy McNeive

Live from HIMSS 2016


Lexmark Healthcare is excited to be at HIMSS 2016 in Las Vegas! Visitors to the Lexmark Healthcare booth (#6225) will see how zero-footprint Web technology allows healthcare providers to effectively access and manage patient content, improve interoperability, and gain insight through dynamic visualization of healthcare data patterns. Across-the-board enhancements to enterprise content management (ECM), enterprise viewing, vendor neutral archiving (VNA), enterprise image connectivity, and image sharing and exchange software will be on display. 

Stop by and see us to see how chaos becomes control with one home for all patient information.

Thursday, 4:30 pm

Lexmark Healthcare's Larry Sitka and James Forrester, Director Enterprise Imaging Informatics, University of Rochester Medical Center, presented an educational session titled Developing a Learning Healthcare System to HIMSS16 attendees. Check out some highlights below:

"The definition of VNA is now very convoluted thanks to the many vendors that had no trace of the term 'VNA' within their product descriptions a couple of years ago and now all of a sudden they all have one?" - Larry Sitka, Principal Solution Architect, Lexmark Healthcare

"With the VNA as part of our enterprise imaging platform, physicians at URMC can now open medical images from within the EMR. This saves them time by no longer having to log into a separate PACS system, allowing them to more easily get to the images they need. This completely changes the game for us. And as a consumer of healthcare I can see the benefit. The image comes up quickly while I am there with my doctor." - James Forrester, Director Enterprise Imaging Informatics, University of Rochester Medical Center

Thursday, 12:45 pm

Did you know? 30% of fee-for-service Medicare payments are shifting to value-based reimbursement models - don't get stuck mismanaging content. 

Thursday, 9:30 am

What's the benefit of a 'Population Health System' for your HDO? Lyle McMillin talks about what he heard time and again in yesterday's sessions:

Wednesday, 4:00 pm

26% of hospital CIOs state retrieving EMR info is a significant and growing problem. Want more stats on the state of healthcare tech? Lexmark has them ... 

Wednesday, 2:15 pm

Healthcare isn't delivered in silos ... so why is healthcare information still trapped in silos? Lexmark Healthcare's Ken Congdon talks interoperability and why it's finally time to take it seriously. 

Wednesday, 12:00 pm

Lexmark Healthcare is proud to announce our partnership with Tieto, the largest Nordic IT services company providing full life-cycle services for both private and public sectors. The company has global presence through its product development business and the delivery centers.

Just as radiology once had the ambition to replace film with PACS, pathologists want to replace their glass slides (of tissues) with digital pathology systems. Lexmark Healthcare is working with Tieto to make this a reality for Vastra Gotaland Region (VGR), Gothenberg. Lexmark will work with Tieto to implement its vendor neutral archive and zero footprint viewer for Pathology, as part of a comprehensive enterprise system at Gothenberg for digitizing, managing and viewing patient pathology images.

Wednesday, 9:30 am

Listen as Vice President of Marketing Sue Holub talks about Lexmark Healthcare and its presence at HIMSS 2016. In short: we have arrived. 

Tuesday, 4:15 pm

Extra, extra, read all about Lexmark Healthcare!

Tuesday, 12:00 pm

Your HDO can see immediate and meaningful gains from its data, even if you thought it was impossible. Lexmark's Lyle McMillin explains how - check it out

Tuesday, 11:00 am

Have you stopped by booth #6225 yet? Come visit Lexmark Healthcare for a demo of how we can turn your chaos into control. 

Tuesday, 8:00 am

Sylvia Burwell, new Secretary of Health and Human Services, addressed attendees of the opening session of HIMSS16 about improving the flow of healthcare information to benefit all Americans. 

Monday, 4:30 pm

You never know who you'll spot at CHIME! 

Monday, 1:30 pm

Lexmark Healthcare enjoyed taking part in the CHIME/HIMSS CIO Forum, joining more than 700 healthcare IT executives to discuss solutions for supporting the transformation in healthcare delivery and administration.

Lexmark Healthcare Featured Educational Session: Developing a Learning Healthcare System

Presented by James Forrester, University of Rochester Medical Center and Larry Sitka, Lexmark Healthcare

Thursday, March 3, 1:00 - 2:00 p.m., Galileo 1001

Personalized healthcare delivery is driving development of Learning Healthcare Systems (LHS). LHS provides for the delivery of transparent care insuring information is available when and where it's needed. This presentation will share a review of vendor requirements for LHS and share how one healthcare system is implementing a LHS to insure appropriate, high-value care which is more effective and efficient than what is delivered today.

Dean A. Sleeper

What's wrong with wishing for a wizard


“I’m really a very good man; but I’m a very bad Wizard, I must admit.” So said the Great and Wonderful Wizard of Oz when confronted with his own blunder. He had no brains to give out, no heart to share, and no courage to impart. The wizard, we all know, was a farce.

As we were putting our show together for NRF this year, I was reading the original Frank L. Baum Wizard of Oz story again. There is a long tradition of interpreting the subtext of this story — and we are delighted to join in with our own version. It dawned on me that, at one time or another, we’ve all probably wished for a wizard who could put an end to all our problems.

But for Dorothy and the gang, it was the trip, not the destination, that was the richest with experience and learning.The same can be said for us. Even when we’re lost and challenged, what we learn on the journey can get us where we need to go.

That’s why the best solutions are those that come from experience. The experience of treading down that yellow brick road, encountering the challenges along the way, and finding good friends for the journey.

To us, that feels oh so true! Our journey with our retail partners has brought us to the place of deep understanding, and a deep desire to share what we’ve learned. The magic, after all, is within us. At the end of the day, we feel a lot like Dorothy. A great companion on the journey. That’s just fine with me…pigtails and all.

Gaylene Meyer

Live announcement from NRF


Menu boards are expensive and difficult to update, often requiring ladders to reach. Since updating menu signs for localized store promotions or changing prices is difficult to manage, retailers often fall back on patched-together or handwritten signs. New regulations in the U.S. Affordable Care Act requiring retailers and restaurants to post nutritional information on menu board signs presents an additional challenge.

Lexmark’s Digital Menu Board solution helps retailers easily and quickly create digital menu board signs that display promotional and nutrition information. Digital menu boards can deliver impactful promotions including up-selling related items, delivering specific promotions at relevant times during the day,and presenting animated movement to capture attention.

Lexmark’s Digital Menu Board solution can adapt to any sign content, including nutritional information, streamlining store operations for promotions without  the need for ladders or lifts, and eliminating the delays and expenses related to large-format signage production. The Lexmark solution gives control to retail headquarters, allowing stores to make adjustments while providing headquarters with store-level data on promotion activity.

Read more in our press release and stop by booth 3743 for a demo!