Illustrations by Gentry Mullen
Document output management can turn customer contact from bland to grand
Keeping in contact with customers is crucial for any organization but in some industries it requires more than an email or the occasional form letter. Consider the logistics of printing for delivery a quarter million pages of documents a month, or having to quickly alter and disperse 600,000 individualized policies because of a regulatory change. A combination of enterprise content management and document output management technologies makes this possible. ... Read Full Story
Illustrations by Gentry Mullen
Growing in popularity, BYOD brings its own headaches
IDC says mobile computing is in its ascendancy. But a smartphone full of sensitive data left in a taxi is a haunting thought, so some organizations are laying down some rules of the road. ... Read Full Story
Illustration by Gentry Mullen
With I-9s, companies feel caught between a rock and a flamethrower
Companies are being hit with significant fines for not having filled out I-9 forms properly, even when the employees involved are legal to work. Experts suggest than an I-9 specific software system, paired with enterprise content management, is the way to keep from getting burned. ... Read Full Story
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Don't Put Your Software in a Box
From tracking plagiarism to tracking deliveries, there are more ways to use your software investments than you might think.
Intelligence report calls for organizations to protect data in face of corporate espionage
Your competitors want your secrets to success. Some countries are willing to jump-start their industries with stolen information and every once in a while an employee is prepared to leak confidential information. Companies and governments can be shocked or they can be protected.
ECM's role in achieving one patient, one record
While some electronic medical record systems capture an impressive amount of data, healthcare providers realize significant amounts of critical data remain stranded outside the reach of the EMR. Healthcare organizations are learning a quality enterprise content management system can integrate that unstructured data into the EMR so they can achieve their goal of one patient, one record.
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NEWSBITS
Is workflow destined to replace email?
A Financial Times article suggests that email may diminish in place of other technologies like workflow, the efficiency of which is well known to those working in enterprise content management. Some companies are even promoting face-to-face conversations.
Watch this video on the challenges of managing social media content
Social media has some organizations, and particularly records managers, on edge. But in a video Q&A, CTO Darren Knipip says social media can help organizations "tap into the human network" to improve customer satisfaction. He says enterprise content management will help them do that as well as help them govern the information.
Companies find that calculating ROI on ECM not that difficult
Making a case for a new technology investment or expansion is more difficult in the current economy but a strong return on investment can help. Some organizations that have been through it explain how they figured ROI for an ECM purchase and easily convinced their management with the results.